Privacy Policy
INTRODUCTION AND GENERAL TERMS
This Privacy Policy covers the processing of personal data by B2BDrum, a private limited company under the laws of England and Wales, whose registered office is at Lily Hill House, Lily Hill Road, Bracknell, England, RG12 2SJ. BusinessServiceHub comes under B2BDrum, and we will refer to B2BDrum as "We", "us", or "our" in this policy. If you have any questions or comments about this Privacy Policy, please contact us at:
Address: Lily Hill House, Lily Hill Road, Bracknell, England, RG12 2SJ
Email: compliance@businessservicehub.com
B2BDrum (BusinessServiceHub) is committed to protecting and respecting your privacy. This Privacy Policy explains the basis on which personal data collected from you or from public sources will be processed by us. When we determine the purpose or means for processing this personal data, we act as the “data controller.” We will comply with all applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the European Union's General Data Protection Regulation (GDPR), and ICO Guidelines. You have the right to object to us processing your personal data for direct marketing purposes; refer to paragraph 7 below for details on how to do this.
This Privacy Policy explains the following:
What personal data we may collect about you;
Why our processing is lawful;
Who we may share your information with;
How we will use that information;
Who we may disclose that information to; and
Your rights regarding the information.
WHAT INFORMATION WILL B2BDRUM COLLECT ABOUT ME?
We collect and process the following data, which may include your personal data:
B2BDrum Website: If you contact us about our services or request a demo on our website, the forms you complete or the emails you send may include information about you, such as your full name, email address, the organization on behalf of whom you are contacting us, and your inquiry.
B2BDrum Online Client Platform: To provide a B2BDrum Client with access to our platform and enable them to access our services, we collect the full name, email address, and password of each individual authorized by such client to access the platform.
Analytics on the Website and the Platform: Our website and online client platform use cookies and other mechanisms to collect and log analytical information, help analyse usage, compile statistical reports on the use of our website, and improve both our website and marketing efforts. The following data may be collected:
Number of visitors to our website;
Pages visited and time spent per page;
Page interaction information, such as scrolling, clicks, and browsing methods;
Websites tracking the origins of visitors and their subsequent destinations;
Page response times and any download errors;
Other technical information relating to the end user device, such as IP address or browser plug-in.
B2BDrum Database: B2BDrum gathers current and historic business contact data. The data collected about individuals on the B2BDrum Database comprises:
Name
Employer Company & Company Details
Office Location (Country & City)
Business Telephone Number
Business Email Address
Job Title
Social profiles such as LinkedIn
We also hold data regarding your employer company, such as its name, alias, size, industry, website, social handles, and industry. Where you change jobs, we may hold your previous employers and titles. To facilitate specific aspects of its services, B2BDrum requires a business email address to be recorded for profiles in our database. If not available, we may generate one based on the email address structure known to be employed by the respective employer company. We also retain hashed personal email addresses, which are used solely for identification and not for contact purposes.
The majority of the personal data collected about you is sourced from publicly available channels, including business and employment-oriented social networks, recruitment websites, and company websites. Information is also acquired through correspondence with you (via email or phone), from our clients, our affiliate’s services, recruiters, and other premium data providers. B2BDrum does not aim to collect any non-business-related data, such as date of birth, home address, personal email, or telephone number, and does not collect sensitive personal data.
GROUNDS OF PROCESSING
Consent: On some occasions, B2BDrum processes your data with your consent, which may be obtained by third parties on B2BDrum’s behalf. You have the right to withdraw such consent at any time, and we will cease processing the data after consent is withdrawn.
Legitimate Interest: B2BDrum processes your personal data when it is in our legitimate interest to do so, and when these interests are not overridden by your rights. Our and our clients' legitimate interests include:
Organising information about potential business customers in a searchable database;
Accessing up-to-date and complete information;
Identifying individuals in specific roles within B2B leads;
Generating and contacting potential B2B leads for B2B marketing;
Aggregating statistical insights for understanding patterns and trends.
Legal Obligation: B2BDrum may process your data to comply with our legal and regulatory obligations, such as preventing, investigating, and detecting crime, fraud, or anti-social behaviour, and prosecuting offenders.
Contractual Obligation: B2BDrum may process your data when there is a contractual relationship with the individual, and it is necessary to process their personal data to comply with our obligations under the contract.
DATA SHARING
We will share your information with the following:
Our companies: Access to personal data within B2BDrum and our group of companies is restricted to individuals who have a legitimate need to access the information for our business purposes.
B2BDrum clients: We may share personal data with our clients or our reseller clients, including Experian LTD, or their customers as part of offering our services. B2BDrum provides limited access to its database. Clients may use this data to contact individuals on their business telephone, business address, and business email address through other electronic mail or targeted display ads on social networks.
Suppliers, subcontractors, and service providers: We may disclose your information to suppliers or subcontractors necessary for the purposes outlined in this privacy policy. This includes external service providers, such as IT systems, support, hosting services, and data storage providers.
Government authorities: We may disclose your information to government bodies and law enforcement agencies, as required by law, including for legal proceedings, fraud prevention, and compliance.
Potential acquirers or investors: If B2BDrum is involved in a merger, acquisition, or sale of assets, you will be informed about any changes in ownership or uses of your information.
HOW WE WILL USE INFORMATION WE COLLECT ABOUT YOU
We may use your personal data for the following purposes:
To administer platform log-ins and deliver our services to our clients;
To process your enquiries and provide support, including providing you with information about our services;
To keep you updated via our mailing list with information on news, offers, and updates about B2BDrum (see below for how to unsubscribe);
To compile reports on how visitors use our website and improve our website;
To conduct remarketing and advertising on social networks for B2BDrum.
MARKETING OPT-OUT OPTIONS
If you do not wish for your personal data to be used in the B2BDrum Database for the specified purposes, please fill in your details [here] or contact us using the provided contact details.
If you receive a marketing email from us and wish to be removed from our mailing list, please inform us by clicking the "unsubscribe" link at the bottom of any marketing email you receive.
YOUR RIGHTS WITH PERSONAL DATA
You have rights under data protection law, including:
The right to access your personal data;
The right to rectification of inaccurate data;
The right to erasure of data in certain circumstances;
The right to restrict processing of your data;
The right to object to processing of your data;
The right to data portability;
The right to withdraw consent at any time;
The right to not be part of automated decision-making.
